Terms of Use

This policy is effective December 14, 2017.

Welcome to Hugo. These Terms of Use apply to the Services (defined below) offered by Popular Lab Co. and Hugo (collectively, “Hugo”). The Service comprises the Site and the Apps (defined below). Any participation in this site will constitute acceptance of this agreement. If you do not agree to abide by the agreement, pleased do not use this site. Please read this agreement carefully.

Hugo allows users to access information and configure certain aspects of its Service through its website located at www.withhugo.com (the “Site”), and also provides software applications for mobile phones (the “Apps”). For the avoidance of doubt, the Service excludes Hugo’s insurance products, coverages, and services (which require your application, and Hugo’s acceptance, and which are governed by separate terms), and is limited solely to your use of Hugo’s Apps and web based information and configuration services.

Hugo reserves the right to update or modify the Terms at any time without prior notice, and such changes will be effective immediately upon being posted through the Service and these Terms will identify the date of last update.

Privacy

Whenever you submit information to Hugo Insurance you consent to the collection, processing, use and disclosure of that information in accordance with these Terms of Use and the Privacy Policy.

Account Information & Responsibilities of Registered Users

In order to access some features of the Service, you will have to create an account. You represent and warrant that the information you provide to Hugo upon registration (including information provided through your linked Facebook account, as applicable, or other third party Linked Accounts, as defined below), and at all other times, will be true, accurate, current, and complete. You also represent and warrant that this information is accurate and kept up-to-date at all times.

Do not share your account information with, or allow access to your account by, any third party. If you have any reason to believe that your account information has been compromised or that your account has been accessed by a third party, you agree to immediately notify Hugo by e-mail to info@withhugo.com. You are solely responsible for your own losses or losses incurred by Hugo and others (including other users) due to any unauthorized use of your account that occur as a result of your intentional or inadvertent disclosure of any of your login information or as a result of your delay in notifying Hugo that your account was compromised after your discovery of the compromise.

When you purchase insurance coverage from the Hugo, you may be required to connect a wireless enabled telematics device to your covered vehicle(s). The device is capable of collecting and communicating back to the Hugo a variety of information about your vehicle and your trips, including, but not limited to speed, odometer and location information.

All original content, features, and functionality of this Site is owned by Hugo and protected by U.S. and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You agree and understand that Site Content may include Third Party Content, as set forth in further detail in Section 6, below. All trademarks, service marks, and trade names are proprietary to Hugo or its affiliates and/or third parties. You agree not to sell, license, distribute, copy, modify, publicly perform or display, transmit, publish, edit, adapt, create derivative works from, or otherwise make unauthorized use of the Site Content, and nothing herein shall be interpreted to grant you any right or license under any intellectual property rights of Hugo or any third party.

Linked Accounts and Social Networking Sites

Hugo may, now or in the future, allow you to link your account(s) on the Service to your accounts on third party services, such as social networking sites (“Linked Accounts”). If you link your account on the Service to a Linked Account, you authorize Hugo to store and use your access credentials to access your Linked Account on your behalf as your agent to integrate your experience with the Service with content, information, and features available through such Linked Account. This may include importing the contacts, preferences, interests or “likes” of the Linked Account, and/or pushing updates regarding your use of the Service out to your Linked Accounts. Linking, accessing or using a third party service through the Service in this manner may be subject to additional terms established by the applicable third party, and it is your sole responsibility to comply with such third party terms.

Third Party Content

Hugo may display information, materials or content from third parties (“Third Party Materials”) through the Services. The display on or through the website and Services of such Third Party Materials does not in any way imply, suggest, or constitute any sponsorship, endorsement, or approval of Hugo by any such third party or any affiliation between any such third party and Hugo.

User Content

The Service may now or in the future allow users to submit, post, and share content such as text, photos, audiovisual content, and other media content (“User Content”). You retain all your rights in User Content, but if you choose to provide any User Content to Hugo, we require a license to such User Content in order to make it available through the Service. Hugo cannot guarantee any anonymity or confidentiality with respect to any User Content, and strongly recommends that you think carefully and use good judgment about what you submit to or make available through the Service.

You understand that you, and not Hugo, are entirely responsible for User Content that you make available through the Service. You are solely responsible for your own User Content and the consequences of posting or publishing it. Further, you represent and warrant that you own, or have the necessary licenses, rights, consents, and permissions to use and authorize Hugo to use all patent, trademark, copyright, or other proprietary rights in and to any and all User Content to enable the use of User Content in the manner contemplated by these Terms, and to grant the rights and license set forth herein.

You retain all of your ownership rights in original aspects your User Content. By providing User Content to Hugo you grant Hugo and its affiliates, sublicensees, partners, designees, and assignees of the Service (collectively, the “Hugo Licensees”) a non-exclusive, fully paid-up, royalty-free, perpetual, irrevocable, sublicensable, transferable, worldwide license.

Hugo does not control User Content and does not have any obligation to monitor such User Content for any purpose, but may at its sole discretion, monitor or review some or all User Content. Hugo and its designees may, at any time and without prior notice, remove any User Content that in the sole judgment of Hugo violates these Terms or is otherwise objectionable, or for any other reason, with or without notice and with no liability of any kind. You agree that you must evaluate, and bear all risks associated with the use of any User Content or other Content, including any reliance on the accuracy, completeness, usefulness or legality of such User Content. You should exercise your independent discretion and judgment before downloading any other User Content.

Customer Contact

Our Service may involve contacting you by phone call, SMS/MMS messaging, or email. If you use a feature of our Service that involves such contact, you are responsible for any and all service fees associated with any voice minutes, SMS/MMS delivery, and mobile network access, including all applicable data fees, and for complying with all terms of use imposed by your carrier. You are also responsible for having a mobile device that is compatible with software and/or applications made available by Hugo. Unless otherwise stated, Hugo does not represent or warrant that the software made available will be compatible with your mobile device. You represent and warrant that any telephone numbers, email addresses, or other contact information that you provide to Hugo currently belongs to you and not to a family member or any other third party, and you commit to notifying Hugo should such contact information cease to be accurate.

Prohibited Uses

You agree not to use the Service or any aspect or feature thereof for any unlawful purpose or in any way that might harm, damage, or disparage any other party. You agree that you will not, do or attempt to:

  1. Reproduce, duplicate, copy, sell, trade, resell, distribute or exploit, any part of the Service, use of the Service, access to the Service, or content obtained through the Service (including without limitation Site Content, Third Party Content, and User Content), for any purpose other than for your personal, noncommercial purposes;

  2. Access or use the Service for any commercial or business purpose, including without limitation for comparative or competitive research purposes or to transmit unauthorized advertising;

  3. Remove, circumvent, disable, damage or otherwise interfere with any security-related features of the Service, or features that enforce limitations on the use of the Service or any content therein;

  4. Threaten, harass, abuse, slander, defame or otherwise violate the legal rights (such as rights of privacy and publicity) of others; or

  5. Use the Service in any manner whatsoever that could lead to a violation of any federal, state or local laws, rules or regulations.

Termination

Hugo, in its sole discretion and for any reason or no reason, may terminate your account on the Service, disable your access to the Service (or any part thereof), discontinue the Service, or terminate any license or permission granted to you, at any time, with or without notice, including without limitation in connection with any termination of any insurance policy you may have with the Hugo. You agree that Hugo shall not be liable to you for any such termination.

If you are dissatisfied with the Service, then please let us know by e-mailing us at [email address]. Your only remedy with respect to any dissatisfaction with (i) the Service, (ii) any of these Terms, (iii) any policy or practice of Hugo in operating the Service, or (iv) any content or information transmitted or made available through the Service, is to terminate your use of the Service. You may terminate only by discontinuing your insurance policy (and thus your account on the Service) by calling Hugo at 888.398.9383.

Indemnity

You agree to indemnify and hold harmless Hugo and its parent, subsidiaries, affiliates or any related companies, licensors and suppliers, and their respective directors, officers, employees, agents, representatives, customers, and contractors, from all damages, injuries, liabilities, costs, fees and expenses (including, but not limited to, legal and accounting fees) arising from or in any way related to (i) your use or misuse of the Service (including your use or misuse of Third Party Materials); (ii) your User Content; (iii) your breach or other violation of these Terms including any representations, warranties and covenants herein; (iv) your violation of the rights of any other person or entity, including, but not limited to claims that any User Content infringes or violates any third party intellectual property rights. Hugo reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us and you agree to cooperate with our defense of these claims. You may not settle any matter without the prior written consent from Hugo.

Disclaimers

THE SERVICE (INCLUDING, WITHOUT LIMITATION, THE SITE, SITE CONTENT, OR ANY OTHER PRODUCT, SERVICE OR INFORMATION PROVIDED BY COMPANY), USER CONTENT, THIRD-PARTY CONTENT, AND ANY OTHER SOFTWARE, SERVICES OR APPLICATIONS MADE AVAILABLE IN CONJUNCTION WITH OR THROUGH THE SERVICE, ARE PROVIDED ON AN “AS IS”, “AS AVAILABLE”, “WITH ALL FAULTS” BASIS WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, IN TERMS OF CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE.

TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ARISING FROM A COURSE OF DEALING, WITH RESPECT TO THE PRODUCTS OR SERVICES PROVIDED BY COMPANY.

Limitation of Liability

IN NO EVENT WILL COMPANY, ITS OFFICERS OR DIRECTORS BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH (I) YOUR USE OF THE SERVICE, SITE CONTENT, THIRD PARTY MATERIALS OR THE SITE; (II) THE USE OR ACCESS OF OR INABILITY TO USE OR ACCESS THE SERVICE OR ANY CONTENT; OR (III) PLANS MADE OR INFORMATION ACQUIRED THROUGH THE SERVICES, INCLUDING, WITHOUT LIMITATION, (I) ANY FEES OR COSTS ASSOCIATED WITH CANCELLED, INTERRUPTED OR DELAYED PLANS; (II) ANY FEES OR COSTS RESULTING FROM MISINFORMATION OR FAILURES IN COMMUNICATION; (III) AND ANY ACCIDENTS OR UNEXPECTED EVENTS OTHERWISE, WHETHER BASED IN TORT, CONTRACT OR OTHER LEGAL THEORY, EVEN IF COMPANY IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT AS SPECIFICALLY REQUIRED BY LAW, IN NO EVENT WILL COMPANY, ITS OFFICERS OR DIRECTORS BE LIABLE IN THE AGGREGATE FOR ANY DAMAGES INCURRED GREATER THAN FIVE HUNDRED DOLLARS ($500). THESE LIMITATIONS OF LIABILITY SHALL SURVIVE THE TERMINATION OF THIS AGREEMENT.

APPLICABLE LAW MAY NOT ALLOW FOR THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN SUCH CASES, YOU AGREE THAT BECAUSE SUCH WARRANTY DISCLAIMERS AND LIMITATIONS OF LIABILITY REFLECT A REASONABLE AND FAIR ALLOCATION OF RISK BETWEEN YOU AND COMPANY, AND ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN YOU AND COMPANY, COMPANY’S LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW. THESE LIMITATIONS AND EXCLUSIONS APPLY IN NEW JERSEY. YOU UNDERSTAND AND AGREE THAT COMPANY WOULD NOT BE ABLE TO OFFER THE SERVICE TO YOU ON AN ECONOMICALLY FEASIBLE BASIS WITHOUT THESE LIMITATIONS.

Privacy Policy

This policy is effective January 22, 2018.

This online privacy policy applies to all Popular Lab Co. and / or Hugo Insurance (“Hugo”) websites and online resources that link to our websites. Hugo is aware of our users’ concerns about their privacy when visiting our website and using online and mobile resources (the “Services”). This policy explains what information we collect about users, how we collect that information, what we use the information for, who we disclose information to, and how users can limit the uses we make of Personally Identifiable Information.

Please read this entire policy before using or submitting information to Us Us through our Services. By using our website, you are agreeing to the terms of this policy, and any information you submit to Hugo through a website or online resource will be collected, processed, used, and disclosed in accordance with these terms.

What Data Do We Collect and How Do We Use It?

Personally Identifiable Information. Hugo websites may collect Personally Identifiable Information, which is information that either directly identifies you or could reasonably be used in combination with other publicly available information to identify you. Examples of Personally Identifiable Information include your name, contact information, email address, and other information in combination with such identifiers. For example, we may use applicants’ Vehicle Identification Numbers (VINs) to access the latest SMOG check through the Bureau of Automotive Repair, which enables us to understand more about our applicants’ vehicles for research purposes.

Certain areas of our Services allow you to submit your Personally Identifiable Information to us. For example, you may submit information to receive an online quote. We may use the information you provide to send you requested information, respond to your inquiry, improve our websites, verify your relationship with Hugo, and take other actions that may be necessary to respond to your request.

Where permitted by law, we may combine Personally Identifiable Information you provide through the use of our Services with other information you’ve provided to Hugo online or offline. We may also combine Personally Identifiable Information collected through our Services with Hugo’s offline records and information provided to us by third parties, where legally permissible. We use this consolidated information to improve our Services, enhance our marketing activities, better design our offerings, and facilitate other business functions.

Here are some examples of the information we collect:

Application and Communications. Through your use of the Service we gather information such as your name, address, garaging address, phone number, email address, residential information, drivers’ license number, gender, date of birth, prior insurance information, vehicle information, vehicle ID number, marital status, and driving history, as well as other information that you may provide through other communication features of the Service.

Consumer Report. Through consumer reporting agencies we may gather information such as your driving record and claims history with other insurers. These agencies keep your information and only disclose it to us as permitted by the Fair Credit Reporting Act. By submitting an application for insurance coverage, you authorize Company to request your consumer report both before and after you finalize your application. You are entitled to receive a free copy of your consumer report directly from the consumer reporting agency we utilize. To receive your report, contact them at:

Samba Safety Consumer Support

Transactions. Through your transactions with us, we gather information such as insurance coverage, payments and claims history, payment instrument information (such as credit card information), and cell phone usage information.

Driving Data. We may have access to and gather your mileage, speed, acceleration, braking, and drive session information from an OBD 2 device or through an application on your phone, but only if you decide to plug it into your vehicle or install the application (the device or application will be provided to you when you explicitly elect use such a device/application and begin Service with us).

Other Information. Our Services also collect other basic information about you which does not directly identify you but which may correspond with you or a particular device. We use this information to learn more about how our Services are used and to otherwise improve and administer the site. We also use this information to enable us to deliver information tailored to your interests and preferences, based on your use of the site. For example, we may collect the Internet Protocol Address assigned to your computer by your internet service provider. This address may change each time you connect to the internet (a “dynamic” IP address), or it may remain the same (a “static” IP address). If you choose to use a referral opportunity to tell a friend about our site, we may ask you for your friend’s name and email address. We will automatically send your friend a one-time invitation email to visit the site, and we may send subsequent reminder emails. Hugo stores this information for the sole purpose of sending the invitation and reminder emails, and for tracking the success of our referral program. Your friend may contact us at info@withhugo.com to request that we remove this information from our database.

To collect certain basic information, we may also use the techniques described below:

Cookies and LSOs. Our websites may use a tracking technology called a “cookie.” A cookie is a small data file that a website can place on your computer’s hard drive, where your internet browser files are kept. Cookies enable us to recognize when a computer has previously visited a Hugo website or online resource. Cookies can also be used to enable a site to “remember” the information a visitor has previously inputted. Cookies may be placed on your computer both by us and by third parties with whom we have a relationship, such as web analytic services and advertising network services. Further information concerning the use of third-party cookies on our site can be found below, in the section titled Our Policy on Cookies and Other Tracking Technologies. We and third parties with whom we partner to provide certain features on our site or to display advertising based upon your web browsing activity use LSOs such as HTML 5 to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs.

Web Beacons. On certain web pages or in emails we send to you, we may utilize a technology called a “web beacon” (also known as an “action tag” or “clear GIF technology”). We may use web beacons to help determine which email messages sent by us were opened and whether a message was acted upon. Web beacons also help analyze the effectiveness of websites by measuring the number of visitors to a site or how many visitors clicked on key elements of a site.

Social Plugins. This site may use social plugins (e.g., the Facebook “Like” button) to enable you to easily share information with others. When you visit our site, the operator of the social plugin may be able to place a cookie on your computer, enabling that operator to recognize individuals who have previously visited our site. If you have previously logged into the associated social media website (e.g., Facebook) before browsing on our website, the social plugin allows that social media website to receive information about your visit to particular pages on our website. The social plugin may collect this information for any such visitors who have logged into social networks, whether or not they specifically interact with the plugin on our websites (e.g., by clicking “Like” or “Share”). The social plugin may also allow the social media website to share information about your activities on our websites with other users of their social media website. For further details about the information shared via a particular social media plugin, you should refer to that social media site’s privacy statement.

Does Hugo Disclose Your Information to Third Parties?

We do not sell, share, or otherwise disclose the information we collect through our Services, except as provided in this policy. We may disclose information to third parties who provide us with various business services, including monitoring and maintaining the websites and preparing newsletters and mailings. We may also share Personally Identifiable Information with third parties with whom we are working to provide you with services or information.

We may also disclose information we collect in special cases, including when we have a reason to believe that such disclosure is necessary to identify, contact, or bring a legal action against someone who may be causing injury to or interference with our rights and property or those of any other person. We may also disclose information when we believe the law requires it and in any situation that involves threats to any person’s physical safety.

If all or part of Hugo is merged into another entity, the information we have about you may be transferred to a third party as part of that transaction. We will try to assure that no Personally Identifiable Information that is transferred will be used or shared in a manner inconsistent with this policy without your consent. Your information may also be included among the assets affected by financing agreements undertaken by Hugo. Your continued use of this website would, however, signify your agreement to be bound by the privacy statement and other applicable terms of the subsequent owner or operator.

We may disclose your information to claims representatives, consumer reporting agencies, insurance agents, law enforcement agencies, courts and government agencies. These parties may disclose information to other parties as permitted by law. For example:

  • We disclose personal information to claims representatives in order to initiate the claim process and so that the claims representative may contact you with additional questions.

  • A consumer reporting agency may disclose transaction information received from us to other insurance companies with which you do business.

  • We disclose information to appropriate entities that make necessary repairs to your vehicle when you are involved in an incident.

Is this Website Intended for Children?

Our Services are not intended for children. We do not knowingly collect any Personally Identifiable Information from children under 13-years old. However, if the parent or the guardian of a child under 13 years old believes that the child has provided Us us with Personally Identifiable Information, the parent or guardian of that child should contact Us us at info@withhugo.com to request the information’s deletion.

How Can You Control and Update Your Information with Hugo?

Hugo wants to keep only accurate information about you. To update or correct your contact information, please email us at info@withhugo.com. Policyholders may call the customer service phone number listed in their coverage information. At any time, you may also email us at info@withhugo.com to ask that we remove your name, contact information, and email address from our lists we use to send our marketing mailings. We use to send our marketing mailings. We may retain a copy of your Personally Identifiable Information, however, for our record-keeping purposes.

Upon request, Hugo will provide you with information about whether we hold any of your personal information. As a consumer, you have the right to review the information we have about you and update, change or delete your information if needed. We will respond to your request within a reasonable timeframe.

We will retain your information for as long as your account is active or as needed to provide you with the Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

We can provide consumers with the names of all entities that Hugo has disclosed certain of your personal information to within two years, in accordance with applicable law. We also provide you with information on how to obtain a copy of your credit report (see prior section entitled What Data Do We Collect and How Do We Use It?).

With respect to cookie-based advertising, please be aware that the Digital Advertising Alliance maintains a website where consumers can opt out from receiving interest-based advertising from some or all of the network advertising companies participating in the program (www.AboutAds.info/choices/).

In addition, most internet browsers allow you to change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it, or to automatically refuse all cookies. Please be aware that some functionality on some of our Services relies on the use of cookies and may not be available should you choose to refuse all cookies.

How Does Hugo Keep Your Information Secure?

Hugo takes certain steps to protect your information from unauthorized access. However, no internet or telephone transmission is ever completely secure or error free. In particular, email sent or forms submitted using this website or another online resource may not be secure. You should take special care before deciding to send us information via electronic means. If you create an account with Hugo on our site or other Services, it is your responsibility to protect your access credentials from unauthorized access or use.

We are not. We do not endorse and are not responsible for the content of third-party websites or resources, and our privacy policy does not apply to any sites that are not affiliated with Hugo, even if you access them via a link on our site. You should review the privacy policies of any third-party site before providing any information.

How Can You Contact Us About this Policy?

Questions about this policy may be directed to info@withhugo.com

Your California Privacy Rights: California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please follow the instructions above (see section entitled How Can You Control and Update Your Information with Hugo), or write to the address provided above. Be sure to include your name and address. If you would like a response via email, please include an email address. Otherwise, we will respond to mailed requests by postal mail within the time required by law.

How Does Our Site Respond to Web Browser “Do Not Track” Signals?

Certain web browsers and other programs may be used to signal your preferences to Hugo about how or whether Hugo or third parties may collect information about your online activities. Currently, our Services do not respond to such signals.

What Else Do You Need to Know?

Hugo reserves the right to amend this policy at our discretion. When changes are made, we will post the updated policy and the date of its revision.

Electronic Records & Signatures

This policy is effective June 7, 2018.

Popular Lab Co., and Hugo Insurance (collectively, “Hugo”) conducts business with its consumers via electronic contracts. Before entering into any contracts to use our services, you must affirmatively consent to the terms of this Authorization of Electronic Signatures and Consent to Form Binding Electronic Contracts and Receive Electronic Notices (the “Agreement”).

Entering binding electronic contracts

By consenting to this Agreement, you understand and agree that any contracts that you enter with Hugo may be formed via electronic means and that such contracts will have the same force and effect as if they were executed on paper.

Providing electronic signatures

You agree that your electronic signatures, whether digital or encrypted, included in this Agreement and others entered between you and Hugo are intended to authenticate this writing and to have the same force and effect as manual signatures.

Electronic Signature means any electronic sound, symbol, or process attached to or logically associated with a record and executed and adopted by a party with the intent to sign such record, including facsimile or email electronic signatures, consistent with the Electronic Signatures in Global and National Commerce Act (15 U.S.C. § 7001 et seq.) and the California Uniform Electronic Transactions Act (Cal. Civ. Code § 1633.1 et seq.) as each are amended from time to time.

Receiving electronic notices

You agree to receive electronic notices related to any electronic contracts with Hugo, and understand that such notices will have the same effect as if they were provided on paper.

Records available

A copy of your insurance contract, as well as the entirety of your payment and insurance activation/de-activation history may be provided electronically if you have affirmatively consented to receive such records electronically and you have not withdrawn such consent.

Notice of rights and responsibilities with respect to electronic agreements with Hugo

You have the following rights with respect to electronic agreements and related records (collectively referred to as the “contract”):

  • You are entitled to receive a physical (paper or non-electronic) form of the contract or any related notice or document subject to a verification of your identity. You may request a physical copy by writing to Hugo at:

    Hugo Insurance
    225 Santa Monica Blvd, 10th Flr.
    Santa Monica, CA 90401
  • Please include (1) Your name as it appears on you CA drivers’ license, your CA driver’s license number, and your Hugo policy number; and (2) a description of the agreement, notice, or related records that you are requesting. You may also print a copy of your contracts with Hugo by emailing a document request from your verified email address to info@withhugo.com, and printing the documents attached to the response.

  • You are entitled to withdraw your consent to this Agreement, subject to any of the conditions, consequences, or fees associated with such a withdrawal request and the procedures necessary to withdraw as described in the relevant contracts.

  • To access electronic copies of the contracts you enter with Hugo, you need access to either (1) a computer with a PDF reader; or (2) an Android, Apple, Blackberry, or Windows smartphone running a PDF reader. You acknowledge and agree that you are responsible for maintaining access to this hardware and software. We will give you notice of any change of the previously disclosed specifications and/or requirements if the proposed change will adversely affect your ability to access and retain subsequent electronic notices from us. Such notice will be provided to the verified email address associated with your Hugo account.

Notifying us of changes to your email address and other contact details

You have an ongoing obligation to inform us of any changes to your email address and any other changes to your contact details so that we can contact you with necessary information about the electronic contracts to which you are a party.

Compliance with laws

Nothing in this Agreement affects the content or timing of disclosures to be provided by any other statute, regulation, or other rule of law. If any law requires verification or acknowledgement of receipt of such notice or disclosure, the notice or disclosure may be provided or made available electronically only if the electronic method used provides verification or acknowledgements of receipt, whichever is required.